Announcing CX Workout:
CX Workout allows you to connect directly with customers to collect videos and images, ratings, comments and more. All customer and employee feedback can be gathered using any device to make it easier to increase participation. Continue the conversation with customers through online discussions and polls allowing you to co-design solutions ensuring you exceed their expectation on the Moments of Truth that matter most: all in one platform.
Find out what really matters to your customers, develop your capability to reliably exceed their expectations ensuring you earn their loyalty and advocacy.
Find out what improvements to the current experience would have the greatest impact, then determine how to align every part of the organization to a shared set of priorities.
Achieve measurable results faster than your competitors and continuously innovate over time.
CX WORKOUT REMOVES BARRIERS FOR FASTER RESULTS
OUR MISSION: TO REVOLUTIONIZE CUSTOMER CO-CREATION
CX Workout removes the traditional barriers to qualitative research and customer listening. Forget your tired old approaches of focus groups and third party panels that deliver questionable insights and take a long time to complete. Instead, use CX Workout to speed your time to actionable insights. Invite your customers to join you at the planning table as they become your partners in co-creating new sources of value that benefit all stakeholders. Go beyond journey mapping to true customer co-creation.
CX Workout is a subsidiary of The Service Profit Chain Institute which was co-founded in 2005 by Joe Wheeler with Harvard Professors James Heskett, Earl Sasser and Len Schlesinger.
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