65%

of offline consumers look up more information online now versus a few years ago.

2X

increase in “near me” search interest in the past years.

91%

of smartphone users turn to their phones for ideas while doing a task.

82%

of smartphone users consult their phones while in a store deciding what to buy.

The CX Workout Research and Design Platform can drastically reduce the time it takes to uncover “moments that matter” through data collection powered by our targeted customer panels and next generation research platform. Our approach follows four simple steps to achieve breakthrough results.

1 Map the Customer Journey
2 Recruit Customers
3 Identify Moments that Matter
4 Co-Creation Design Sessions

1 Map the Customer Journey

We go beyond mapping the customer journey by turning it into a media rich narrative. The invisible becomes visible, motivations are revealed, and behaviors observed.

FREE CX Journey Best
Practices Self– Assessment

Click the arrow to access our FREE
Self-Assessment based on journey mapping

CX Workout Video

Click the arrow to watch a brief video
demonstrating many of the features
of the CX Workout Software

2 Recruit Customers

We can either help you recruit your own customers or for clients that want access to a top quality panel, CX Workout has partnered with one of the highest rated research firms in the world. Critical Mix creates insights that drive business decisions with easy, collaborative tools to access global target audiences. Insight professionals around the world rely on their simplified solutions to help them innovate and grow. Every project, no matter the size or type, is supported by a dedicated, always-available team of professionals.

3 Identify Moments that Matter

CX Workout provides a range of tools to accomplish almost any research task, including inviting customers to complete mobile-enabled “Missions” capturing the details of their experience with videos, pictures, and survey questions. To go even deeper, we can conduct online focus groups using artificial intelligence to group customers into attitudinal segments and rank ordering their top scoring opinions on any topic, in real time. CX Workout provides the widest range of software and services to identify those moments in the customer experience that matter most.

Quick Segmentation Survey

Live Online, Chat-Based Focus Group

Quantitative Insights to Qualitative Questions

4 Co-Creation Design Sessions

Building on the insights gathered, the CX Workout consultant will facilitate a breakthrough design session to apply proven principles of behavioral science to deliver a more memorable, advocacy building experience for your customers

CX Workout is also pleased to partner with Pivot Technology Solutions. By providing the world’s leading technology solutions and services, Pivot helps their customers streamline operations, generate cost savings, and improve daily business processes. Pivot has created a portfolio of operating companies and partners, differentiated in their respective markets by superior competencies and an unmatched commitment to total customer satisfaction. The Company creates advantages for its customers through combining IT solutions design and implementation expertise with the best technologies available.

Take the Next Step!

Contact us to learn how the CX Workout Research and Design platform can accelerate customer-driven innovation in your company by emailing info@cxworkout.com or calling 855-204-2012