CX Workout Partners with MaritzCX to Deliver the Industry’s Most Comprehensive CX Solution

BOSTON, MA. (February 7, 2017) – CX Workout, a wholly owned subsidiary of The Service Profit Chain Institute is pleased to announce that MaritzCX will be adding CX Workout’s dynamic journey mapping software to its portfolio of offerings. This partnership will provide CX practitioners a toolkit for more deep and qualitative research to complement their larger-scale quantitative measurement and ..... More

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CX Workout Announces New Software Release

BOSTON, MA. (November 28, 2016) – CX Workout, a wholly owned subsidiary of The Service Profit Chain Institute is pleased to announce the release of version 1.33 of its CX Workout Customer Experience software platform. “This release has produced some new features that our customers and partners are quite excited about, including some advanced features for design thinking team and a significa..... More

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Alexander Doak joins as Director of Customer Success

BOSTON, MA. (October 12, 2016) – CX Workout, a wholly owned subsidiary of The Service Profit Chain Institute is pleased to announce that Alexander Doak has joined as the Director of Customer success for the SaaS-based software firm. “We are delighted Alex has joined our team and are excited about the contribution we know he will make” remarked Joe Wheeler CX Workout’s President. Mr. ..... More

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CX Workout Featured in Forrester Research Review of Journey Mapping Tools

BOSTON, MA. (September 24, 2016) – CX Workout, a wholly owned subsidiary of The Service Profit Chain Institute is pleased to announce that it will be featured in a soon to be release review of customer experience journey mapping tools entitled: The New World of Customer Journey Mapping Software. This comprehensive report reviews several leading journey mapping tools and suggest that,..... More

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