CoreSite embarked on a journey to understand how they were performing in the eyes of their customers and to redesign the customer experience in order to outpace competitors, accelerate their growth strategy and deliver more powerfully on their new Brand Promise.
Working with CX Workout is a true pleasure. They are incredibly knowledgeable about customer experience as a discipline and provide creative ways to solve problems and plenty of experience to draw upon. Most importantly, they are always willing to go the extra mile to support you. I would highly recommend working with CX Workout to any organization.
Danielle Vitale, Former Director Customer Experience, CoreSite
We applied our four-step process:
This project helped CoreSite cement their position as one of the leading service providers in their industry and provided a solid data platform to guide Six Sigma team charters.