Our client, Irving Oil, had completed re-branding of their chain of Blue Canoe Convenience Stores and wanted to improve the consistency of the customer experience.
We had a tremendous boost in employee engagement. We had significant increases in customer satisfaction and likelihood to recommend scores. It was a pleasure working with CX Workout. I highly recommend them.
Harry Hadiaris, Former GM, Irving Oil Ltd.
We customized our POWER!SERVICE™ System to address the client’s specific needs:
Spend per transaction rose over 12 percent and overall transactions rose 8 percent. Top Box Customer Satisfaction improved by over 10 points over a 9-month period and the company led the Convenience Retailer industry in customer satisfaction.