The Most Misunderstood Thing in Customer Experience Design

During this 60 minute webinar, CX Workout President Joe Wheeler will discuss why designing customer experience improvements can be challenging and potentially wasteful. Specifically he will:

  • Describe the common pitfalls associated with customer experience design.
  • Share a case study of how one company focused their improvement efforts to ensure a measurable impact.
  • Detail 4 tactics leading companies use to ensure every dollar spent on CX improvements return a significant ROI.

Our speaker: Joe Wheeler is the CEO of CX Workout, a wholly owned subsidiary of The Service Profit Chain Institute, a Boston-based consulting firm dedicated to helping companies achieve better performance by improving the linkage between employees, customers and profits.

Date: Register for one of two convenient times:

  • May 17, 2018 – 12:00 to 1:00 PM ET
  • May 17, 2018 – 3:00 to 4:00 PM ET

After registering, you will receive a confirmation email containing information about joining the webinar.


The New Digital Leader

Digital Transformation

During this 60 minute webinar, CX Workout President Joe Wheeler will discuss the five domains of digital transformation that leaders must embrace to guide their organization into the fast emerging digital economy, based on the groundbreaking work of Prof. David L. Rogers of Columbia Business School.

During this webinar Joe will review:

  • The Five Domains of Digital Transformation and their implications for leaders
  • Examples of companies that represent ‘best practice’ across each of the domains
  • An overview of CX Workout’s new Accelerating Digital Leadership Program developed in partnership with Professor Rogers

Our speaker: Joe Wheeler is the CEO of CX Workout, a wholly owned subsidiary of The Service Profit Chain Institute, a Boston-based consulting firm dedicated to helping companies achieve better performance by improving the linkage between employees, customers and profits.

Date: Register for one of two convenient times:

  • May 31, 2018 – 12:00 to 1:00 PM ET
  • May 31, 2018 – 3:00 to 4:00 PM ET

After registering, you will receive a confirmation email containing information about joining the webinar.